• Add to cart not working

  There are three main reasons we see the Add to Cart button may not be working on your product page after embedding the calculator: Additional variants on the product page Shopify variants being connected to metafields Shopify theme having unusual code The great thing is - we are usually able to resolve this by: First, try removing any variant on the Shopify product. [![](https://storage.crisp.chat/users/helpdesk/website/-/b/7/f/a/b7fa4bd694a0a000/c75f6883-153c-4394-819f-e5b97Some readers

• Step-by-Step Guide to Translating Calculators

  1. Install the translation app Install the app by following this link: https://platform.shoffi.app/r/rl_ivlPSu4m 2. Collect All Element Names [](https://downloads.intercomcdn.com/i/o/o3e0nmas/1359970411/99e054c40fee2f42c1e3ed526896/Collect+all+the+element+names+from+Few readers

• Settings Overview

  Here you can review the Variant Deletion Setting, Out of Range error message, Thousand Separator settings, and Faster Checkout Configuration. Variant Deletion Setting Please refer to this article for more information ​ Out of Range error message You cFew readers

• Slow or No "Add to Cart" Issue

  While the Customer Price Calculator works smoothly and fast in most of the stores, a few stores may experience a SLOW or NO "Add to Cart" issue when adding a custom product to the cart, something similar to the image below ​ [](https://custom-price-calculator-e3ae6d1359d7.intercom-attachments-1.com/i/o/776948291/453c73832ef08e28e226331c/image_1mgifp3.png?expires=1746222300Few readers

• Why Isn't My Price Updating in Real Time?

  If your calculator shows the inputs but the price does not change as customers type or select options, the calculator is loading but the formula is not recalculating live. This is different from "Add to Cart not working" — the widget is visible, it just is not updating the number. Most common causes The formula references an empty or optional field. If a formula input (for example a Number field for Width) has no value yet, the formula cannot resolve and the price stays at its defaulFew readers