Articles on: Troubleshooting

Slow or No "Add to Cart" Issue

While the Customer Price Calculator works smoothly and fast in most of the stores, a few stores may experience a SLOW or NO "Add to Cart" issue when adding a custom product to the cart, something similar to the image below

Slow Add-to-Cart

Custom Price Calculator has been developed to support all the Shopify themes, however, due to differences in theme setup / code the app may demonstrate slow behavior on add to cart.

There is no need to worry as we have got your back! We can easily solve this for you, especially for all the popular themes on Shopify. All you need to do is send us an email ( or chat with our agent using our chat support.

We know this can be an inconvenience, and we apologize but this is a quick fix that our technical team can implement for no charge.

Please note: Our app will not work with default Shopify variants and sometimes this is the reason for slow-add-to-cart. We can offer your options through our app by using a dropdown or image selector element.

Thank you for your patience.

Updated on: 14/02/2023

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