Plans & Billing FAQ

Everything about pricing, plans, your free trial, cancellations, and refunds for the Apippa Custom Price Calculator. This is the single source for billing questions.

How pricing works

Apippa Custom Price Calculator is billed through Shopify's App Billing, so every charge appears on your regular Shopify invoice — there is no separate payment method to manage. You choose a plan inside the app, and Shopify handles the charge on your normal billing cycle. Since October 2026 new stores pay by their sales: $19.99 a month to start, then each 30-day period the price follows your revenue from custom products, never more than $249.99. The plans are listed in "How Custom Price Calculator pricing works". Stores that subscribed earlier keep the plan they had.

We also offer a free plan for Development stores only.

The free trial

• New installs start with a free trial so you can build and test calculators before paying.
• During the trial you have full access to build, preview, and publish calculators on your store.
• You are only charged when the trial ends and the plan begins — Shopify shows the trial end date at approval. Sales during the trial do not count toward your plan.

Ending or cancelling your trial

If you decide the app isn't the right fit during the trial:

1. Go to your Shopify admin → Settings → Apps.
2. Find Apippa Custom Price Calculator and click Uninstall.
3. Uninstalling before the trial ends means you are never charged.

You can also reach out in chat and the team will confirm your trial status so there are no surprises.

Changing your plan (upgrade / downgrade)

1. Open the Apippa app from your Shopify admin.
2. Go to the Plans / Billing section inside the app.
3. Plans move up on their own when your revenue from custom products crosses into the next plan; there is no new approval screen.
4. To move down, select the lower plan under Billing, then Plan; it applies from your next billing period. Plans never move down on their own.

Cancelling a paid plan

Uninstalling the app from Shopify admin → Apps stops all future charges. Shopify automatically cancels the app subscription when the app is removed — there is nothing else to cancel separately.

Refunds

Because billing runs through Shopify, refund requests are handled case by case. If you were charged unexpectedly or believe there was an error, contact support in chat with your store URL and the charge date, and the team will review it with you.

FAQ

• Will I be charged during the free trial? No — charges start only when the trial ends. Uninstall before then to avoid any charge.
• Do you offer a free plan? Yes, but only for Developement stores as defined by Shopify.
• How do I cancel? Uninstall the app from Shopify admin → Apps. That stops all future billing.
• Where do I see my charges? On your normal Shopify invoice — Apippa bills through Shopify App Billing.
• Can I change plans later? Yes, from Billing, then Plan, in the app. Moving up happens on its own with your sales; moving down is your choice and applies from the next billing period.
• I was charged after uninstalling — what do I do? Contact support with your store URL and the charge date; the team will review it.

Updated on: 19/10/2026